They have traffic issues right now, which is normal when an exchange is growing with such a pace like Bibox, you saw that on Coinbase, Bittrex, Binance, KuCoin and on a few other fast growing exchanges. Thats normal & their support is pretty fast.
So if you dont receive your founds, just open a ticket and message them and they fix it as soon as they see the email (~10-60 minutes). I guess on Telegram its even faster.
by Pokermonface1, 6 Jan 2018
Source: reddit.com